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Facing potential obsolescence from Amazon, Best Buy pivoted to a service-first model in 2019. By leaning into in-store expert support, the retailer found a way to compete beyond simple price matching.

A new class action lawsuit alleges Amazon failed to obtain necessary consent for biometric facial recognition features in its Ring home security line.

Amazon is extending its Prime Day event to four days this June, signaling a major strategic shift in response to slowing consumer spending patterns.